Refund Policy – Ranga Aviation Services
Effective Date: June 2026
At Ranga Aviation Services, customer satisfaction is our priority. We strive to deliver high-quality airport assistance, concierge, and travel support services. This Refund Policy outlines the conditions under which refunds may be issued for services booked through Ranga Aviation Services.
1. Eligibility for Refunds
Refunds may be granted based on the type of service booked, the timing of cancellation, and the operational commitments already made for the booking.
Eligible Refund Requests
- Cancellation made more than 48 hours before the scheduled service.
- Service cancellation initiated by Ranga Aviation Services.
- Duplicate payments made by mistake.
- Services that cannot be delivered due to operational limitations on our side.
- Confirmed bookings where the requested service is unavailable.
2. Refund Schedule
| Cancellation Time | Refund Eligibility |
|---|---|
| More than 48 Hours Before Service | Up to 100% Refund* |
| 24 – 48 Hours Before Service | Up to 50% Refund* |
| Less than 24 Hours Before Service | No Refund |
| No-Show | No Refund |
*Refunds may be subject to applicable processing fees, bank charges, payment gateway fees, and third-party supplier deductions.
3. Non-Refundable Services
The following charges are generally non-refundable:
- Payment gateway charges
- Bank transaction fees
- Government taxes and statutory fees
- Visa or documentation fees
- Special request arrangements already confirmed
- Services already utilized or partially utilized
- Last-minute bookings where operational resources have been allocated
4. Third-Party Service Refunds
Some services are provided through third-party partners and may be subject to separate refund policies, including:
- Airport Lounge Access
- Hotel Bookings
- Ground Transportation
- Fast Track Services
- VIP Services
- Charter Flight Arrangements
Refunds for these services will depend on the policies of the respective service provider.
5. Flight Delays, Cancellations, and Schedule Changes
Flight Delays
Where possible, Ranga Aviation Services will attempt to adjust services to accommodate flight delays.
Airline Cancellations
Refund eligibility will depend on:
- Whether the service was already delivered or initiated.
- Third-party supplier policies.
- Operational costs incurred.
Flight Rescheduling
Customers may request service rescheduling, subject to availability and operational feasibility. Additional charges may apply.
6. No-Show Policy
No refund will be provided if:
- The passenger fails to arrive at the agreed meeting point.
- The passenger cannot be contacted.
- Incorrect flight or passenger information was provided.
- The passenger declines the service upon arrival.
7. Force Majeure
Refunds may not be available for disruptions caused by circumstances beyond our control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Airport closures
- Government restrictions
- Security alerts
- Strikes or labor disputes
- Public health emergencies
- Civil unrest
Each case will be reviewed individually, and alternative arrangements may be offered where possible.
8. Refund Processing Time
Once approved, refunds will be processed through the original payment method.
Estimated processing times:
- Credit/Debit Card Payments: 7–14 Business Days
- Bank Transfers: 7–15 Business Days
- Digital Wallets: 3–10 Business Days
Actual timelines may vary depending on banking institutions and payment providers.
9. How to Request a Refund
To request a refund, please provide:
- Booking Reference Number
- Passenger Name
- Service Date
- Reason for Refund Request
- Supporting Documents (if applicable)
Requests may be submitted through our official customer support channels.
10. Contact Information
Ranga Aviation Services
📧 Email: info@rangaaviation.com
📞 Phone: +91 +91 9217474617
🌐 Website: www.rangaaviation.com
Our Commitment
Ranga Aviation Services is committed to maintaining a fair and transparent refund process while ensuring the highest standards of airport hospitality, travel assistance, and customer service. We evaluate each refund request carefully and aim to process eligible refunds promptly.